PLEASE READ THIS REFUND, RETURN AND REPLACEMENT POLICY CAREFULLY.
BY PLACING AN ORDER THROUGH OUR WEBSITE, DEALER PORTAL, OR ANY OTHER SALES CHANNEL OPERATED BY ESOPARIJAT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE TERMS OF THIS POLICY.
THIS POLICY IS EFFECTIVE AS OF 12Feb2026.
INTRODUCTION
ESOPARIJAT (“ESOPARIJAT”, “Company”, “we”, “our”, or “us”) strives to provide high-quality gifting envelopes, stationery products, packaging products, custom products, and related merchandise.
For purposes of this Policy, ESOPARIJAT includes the ESOPARIJAT brand, its parent company, affiliated entities, subsidiaries, successors, assigns, licensors, service providers, authorized distributors, dealers, contractors, and related business entities.
This Refund, Return and Replacement Policy explains the circumstances under which returns, replacements, refunds, cancellations, credits, and related requests may be accepted.
GENERAL POLICY
Due to the nature of our products, including specialty papers, foil finishes, decorative elements, handmade characteristics, limited production runs, custom products, and wholesale orders, all sales are generally considered final unless otherwise stated herein.
We reserve the right to review each request individually and determine the appropriate resolution.
ORDER CANCELLATIONS
Customers may request cancellation of an order before shipment.
However, ESOPARIJAT reserves the right to deny cancellation requests if:
Custom, personalized, made-to-order, and bulk production orders may not be cancelled once production begins.
RETURN ELIGIBILITY
Returns may be considered only under the following circumstances:
All return requests are subject to verification and approval by ESOPARIJAT.
REPORTING REQUIREMENTS
To be eligible for review, customers must notify ESOPARIJAT within seven (7) calendar days of delivery.
The request should include:
Failure to provide requested information may result in denial of the claim.
NON-RETURNABLE PRODUCTS
The following products are generally not eligible for return, refund, exchange, or replacement:
COLOR, TEXTURE, AND FINISH VARIATIONS
Customers acknowledge that minor variations may occur due to:
Such variations do not constitute defects and shall not qualify for refunds, returns, or replacements.
DAMAGED PRODUCTS
If a product arrives damaged, customers must report the issue within the reporting period specified above.
Upon review, ESOPARIJAT may, at its sole discretion:
INCORRECT PRODUCTS
If the wrong product is delivered, ESOPARIJAT may require return of the incorrect item before issuing a replacement or refund.
Return shipping instructions will be provided where applicable.
REPLACEMENT POLICY
Where a replacement is approved:
ESOPARIJAT reserves the right to substitute equivalent products where necessary.
REFUND APPROVAL
Refunds are not automatic.
Each refund request is reviewed individually.
Approved refunds may be issued in the form of:
The selected remedy shall be determined by ESOPARIJAT based upon the circumstances of the claim.
REFUND PROCESSING TIMES
Approved refunds are generally processed within seven (7) to ten (10) business days.
Actual receipt of funds may vary depending upon:
ESOPARIJAT shall not be responsible for delays caused by third-party financial institutions.
DEALER AND WHOLESALE ORDERS
Dealer and wholesale purchases may be subject to separate commercial terms.
Unless otherwise agreed in writing:
Any exceptions shall be determined solely by ESOPARIJAT.
REFUSED SHIPMENTS
If a customer refuses delivery of an order without authorization from ESOPARIJAT:
CUSTOMS, DUTIES, AND INTERNATIONAL ORDERS
For international shipments:
are the responsibility of the purchaser unless otherwise stated.
Such fees are generally non-refundable.
CHARGEBACKS AND PAYMENT DISPUTES
Customers agree to contact ESOPARIJAT before initiating chargebacks or payment disputes.
Initiating fraudulent, abusive, or unwarranted chargebacks may result in:
ABUSE PREVENTION
ESOPARIJAT reserves the right to deny refund, return, replacement, or credit requests where:
CONSUMER RIGHTS
Nothing in this Policy shall limit any non-waivable consumer rights available under applicable law.
Customers may be entitled to additional rights depending upon their jurisdiction.
POLICY CHANGES
ESOPARIJAT reserves the right to modify this Policy at any time.
Updated versions shall become effective upon publication on the Website.
Continued use of the Website and Services following publication constitutes acceptance of revised policies.
CONTACT INFORMATION
For return, replacement, or refund requests, please contact:
ESOPARIJAT
Website: www.esoparijat.com
Email: esoparijat@gmail.com
Response Time: Within applicable legal timelines.
Subscribe to get updates on new arrivals and offers.
